These terms and conditions apply to the use of this Website. By using this Website you agree to be bound by these terms and conditions. We do not assume any duty of care with respect to any information and materials accessible from this Website. KUUB has worked to make these terms and conditions as easy to read and understand as possible. If you require any assistance or further information please Contact Us and we will be happy to help.
KUUB is an Australian business creating unique sustainable modular shelving for the home or office. We combine Eco Friendly thinking with contemporary modern design.
About these Terms and Conditions
These Terms and Conditions set out the terms of the agreement between you and KUUB. By using our web site you accept these Terms and Conditions and agree that your use of our website, including any purchase of goods from us, is subject to these Terms and Conditions. The terms and conditions may be updated, however the current version will always be shown on the Terms and Conditions page of our website. These Terms and Conditions cannot be varied without our written consent.
The products for sale on our web site are intended solely for purchase for personal use. You agree not to commercially resell any product you buy from our web site. We aim to ensure that all the products on our web site are accurately described. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time. You should also be aware that colours may appear slightly different on varying displays and screens. We reserve the right to make price changes to our products at any time.
We will provide you with an order confirmation email once your order has been placed and payment has processed. This email does not guarantee that the product(s) you have ordered is/are available and our acceptance of your order is not a legally binding obligation to fulfil your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email letting you know that your product(s) has/have been dispatched. In the unlikely event where delivery of an order may result in unacceptably high freight charges to KUUB, we reserve the right to cancel an order prior to dispatch. In such circumstances a full refund will be issued. In the unlikely event that a product is unavailable, we will contact you by email as soon as possible to let you know. You may choose to have a credit to your account or a refund to the value of the unavailable product. Prices and payment displayed on our web site are in Australian dollars and include GST and all payments are processed in Australian dollars. We accept payment by Visa, MasterCard, and PayPal.
Delivery costs and times vary and are calculated based on size, weight and destination. Each product listing will include the estimated delivery time frame for that product. Delivery usually occurs within 2-4 weeks. Where possible we will provide a date range of the expected delivery window. From time to time the delivery of specific items will exceed our usual 2-4 week delivery window. In such cases you will be notified via email. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation. We will have your purchase couriered to the delivery address provided by you, however cannot deliver to PO boxes. A courier may leave a card if no-one is at the address to sign for the delivery, and you will need to contact the courier company to arrange for re-delivery. We deliver most products Australia-wide, though in some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing. We are not able to accept orders for international delivery at this time. The delivery information provided must be correct. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges to resend your order. You agree to this by placing an order with us. We also require a contact phone number, which may be used by the courier to arrange delivery. If our order is unable to be delivered due to your error or fault after 21 days or 3 attempts (whichever is sooner), we reserve the right to cancel your order. In this situation we will refund you the price of your order, less the delivery fees incurred by us.
If your order is not quite right for some reason, it can come back to us anytime within 30 days of receipt of your items. Returned items must be unused and in their original packaging. Once we receive your returned item, we'll give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer. If your product is faulty or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law we will either replace it (subject to availability) or provide you with a refund of the purchase amount (including the delivery charge).The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will advise you on the next steps.
Customers may purchase Gift Vouchers from our web site. We will email the Gift Voucher to the recipient’s email address, as provided by the customer. Recipients of Gift Vouchers who are not already members will need to apply for membership of KUUB before they are able to use their Gift Card. Membership is free. Gift Vouchers may only be used for purchases at KUUB.com.au. Vouchers are not transferrable and cannot be returned or exchanged wholly or partly for cash. The available funds will be verified at the time of redemption on the KUUB web site. Vouchers must be used in full and have an expiry date 365 days from the date of their purchase.
To the extent permitted by law, we exclude our liability for any loss or damage (including but not limited to indirect or consequential losses) arising out of your use of or purchase from our website. To the extent permitted by law, our liability to you in relation to any product supplied to you is limited to the purchase price of the product.
We do not accept responsibility for any direct loss, indirect loss, consequential loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with: a. your use of this website; b. any linked websites; or c. your use or reliance on information or materials contained on or accessed through this website.
Except for losses attributable to breaches of the Australian Consumer Law, to the extent permitted by law, any condition or warranty which could otherwise be implied in connection with the our products or services, or this website is excluded. Nothing in these terms and conditions excludes any guarantees or liability arising under the ACL, or any other statute or law, if and to the extent that liability cannot be lawfully excluded. “Consequential Loss” includes, without limitation:- i. loss of profits; ii. loss of revenue; iii. loss of data; iv. lost production; v. loss of business; vi. loss of the benefit of any contract or other agreement or arrangement; vii. losses which do not arise naturally from a breach of contract in the usual course; viii. death or personal injury; ix. damage to health; x. damage to reputation; and legal costs.Intellectual propertyWe are the owners or licensees of the intellectual property in the content on our web site including (but not limited to) text, graphics, logos, trade marks, design, icons, the arrangement of any of the foregoing, sound recordings, video and all software relating to our web site. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.
Third party web sites
Our web site may contain links to web sites which are operated by third parties. We are not responsible for the content of any third party web sites.Email communicationYou consent to receive communication from us electronically, either by email or by us posting notices on our web site and you agree that all communications that we provide to you electronically will satisfy any legal requirement that a communication be in writing.
KUUBs facebook page provides fans with inspiration, information on our sale events, access to special promotions and the latest updates from KUUB. We welcome you to contribute your own comments, photos & videos however we request that you remain polite, respectful and on topic to sustainable shelving or furniture. We will delete posts that we consider to be off-topic, spam, advertising, offensive, sexually inappropriate, threatening, abusive, hateful, profane or defamatory towards a person, race, ethnicity, entity, belief or symbol. We’re happy for our material to be ‘shared’, however will not accept the copy of our material and posting it without attribution, or worse, using it for commercial purposes or claim it as their own. We support the Facebook Statement of Rights and Responsibilities, and our Facebook page adheres to relevant Facebook policies. We reserve the right to ban users who don’t abide by these guidelines.
ABN 62 852 257 749
2 Wingrove St, Alphington
T: 0431 733 050